Compassionate Vet Clinic Client Care Coordinator

All Ears Veterinary; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Parental leave

Mental health reimbursement

Discounted veterinary services

Career growth

Job summary

All Ears Veterinary is a modern, independently-owned clinic in New York seeking a friendly front-desk receptionist. You will greet clients and patients, answer phones, and coordinate between clients and the care team with warmth and professionalism.

The role requires 2+ years in a similar position, strong communication and teamwork, and weekend availability. We offer competitive pay, team bonuses, and comprehensive benefits in a supportive, evolving work culture.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service within a fast-paced environment.
• Ability to de-escalate and resolve conflicts gracefully.
• Comfortable with busy, multi-queue reception duties.
• Willingness to learn and take feedback to improve.
• Availability to work weekends (Sat/Sun) with potential standing schedule.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Answer phones and respond to client questions.
• Coordinate between clients and clinic staff.
• Manage appointment bookings across communication tools.
• Maintain a clean and welcoming reception area.
• Update patient records from other clinics when needed.
• Process payments at checkout and assist clients.

Skills

Communication skills

Customer service

Team collaboration

Weekend availability

De-escalation

Multitasking

Tools

CRM software

Scheduling software

Job description

All Ears Veterinary is a modern, independently-owned clinic in New York seeking a friendly front-desk receptionist. You will greet clients and patients, answer phones, and coordinate between clients and the care team with warmth and professionalism.

The role requires 2+ years in a similar position, strong communication and teamwork, and weekend availability. We offer competitive pay, team bonuses, and comprehensive benefits in a supportive, evolving work culture.