Veterinary Receptionist

All Ears Veterinary; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Team bonus

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Mental health stipend

Pet care discount

Paid time off

Parental leave

Break room

Mentorship program

Learning culture

Open to ideas

Job summary

All Ears Veterinary is a modern, independently-owned veterinary clinic focused on a respectful, supportive environment for both patients and staff. We’re hiring a Veterinary Receptionist to welcome clients, manage bookings, and ensure a smooth front-desk experience in a fast-paced, collaborative setting.

You’ll contribute to a fear-free, low-stress care philosophy while growing your skills and advancing within a supportive team. Strong communication and a passion for pets are essential.

Qualifications

• 2+ years experience in this or a similar role.
• Passion for serving people and pets.
• Commitment to ethical and compassionate care.
• Positive attitude and ability to work in a fast-paced, collaborative environment.
• Strong written and verbal communication skills.
• Willingness to learn and accept feedback.
• Weekend availability.
• Comfort typing and multitasking with various software.
• Ability to de-escalate situations.
• Ability to enforce clinic policies with compassion.

Responsibilities

• Welcome clients and patients with compassion.
• Answer phones and client questions.
• Serve as liaison between staff and clients.
• Manage appointment bookings and requests.
• Maintain reception area cleanliness.
• Update patient records from previous clinics.
• Process payments after appointments.
• Support team as needed.

Skills

2+ years experience

Customer service

Communication

Weekend availability

De-escalation

Policy enforcement

Multitasking

Tools

Typing

CRM/office software

Job description

All Ears Veterinary is a modern, independently-owned veterinary clinic focused on creating a happy, fulfilling work environment. We know that a team that feels respected and supported in every way leads to the best medicine. We encourage curiosity, stay flexible in how we do things, and listen to (and implement) ideas for how we can be better. Our philosophy for patient care is built around fear free and low stress practices and techniques, ensuring the best and safest experience for our patients and team. We are excited about affecting real change in the veterinary industry and we hope you are, too.

We are looking for a Veterinary Receptionist (Client Care Coordinator) to join our growing team.

What you’ll bring:

• 2+ years experience working in this or a similar role
• A passion for serving and caring for people and pets
• A commitment to ethical and compassionate care above all else
• A positive attitude and desire to work in a fast-paced, collaborative environment
• Strong written and verbal communication skills
• An openness to feedback and willingness to learn and improve every day
• Availability to work weekends (Saturday and Sunday) with special consideration given to those who want a standing schedule of weekend shifts
• Comfort typing and multitasking with various software and online tools
• An ability to de-escalate situations and resolve conflict
• An ability to enforce clinic policies sternly, yet compassionately

What you’ll do:

• Serve as the face of our clinic, welcoming in clients and patients with compassion and a smile
• Answer phones and client questions
• Serve as the liaison between clinic staff and clients
• Manage appointment bookings and requests through our various communication tools
• Maintain the cleanliness of the reception area
• Update patient records from previous or speciality clinics
• Check out clients and receive payment after appointments
• Help out wherever requested by your team lead

What we’ll offer:

• Competitive compensation based on experience ($20-25/hr)
• Participation in a team bonus based on overall clinic performance
• Excellent health, dental, vision, disability, and life insurance (low cost to employees)
• 401(k) with up to a 4% company match
• Participation in a mental health spending reimbursement program
• Discounted veterinary services for your pet(s)
• Generous paid time off and company wide holidays
• 12 weeks paid parental leave (6 weeks fully paid)
• A fully stocked break room
• A career path with direct mentorship, clear goals, and ample growth opportunities
• An environment conducive to learning and improving
• An openness to suggestions and new ideas for how we can be our best

Come chat with us—we’re All Ears.

All Ears Veterinary is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.