Client Care Coordinator

All Ears Veterinary; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Parental leave

Mental health reimbursement

Discounted veterinary services

Career growth

Job summary

All Ears Veterinary is a modern, independently-owned clinic in New York seeking a friendly front-desk receptionist. You will greet clients and patients, answer phones, and coordinate between clients and the care team with warmth and professionalism.

The role requires 2+ years in a similar position, strong communication and teamwork, and weekend availability. We offer competitive pay, team bonuses, and comprehensive benefits in a supportive, evolving work culture.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service within a fast-paced environment.
• Ability to de-escalate and resolve conflicts gracefully.
• Comfortable with busy, multi-queue reception duties.
• Willingness to learn and take feedback to improve.
• Availability to work weekends (Sat/Sun) with potential standing schedule.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Answer phones and respond to client questions.
• Coordinate between clients and clinic staff.
• Manage appointment bookings across communication tools.
• Maintain a clean and welcoming reception area.
• Update patient records from other clinics when needed.
• Process payments at checkout and assist clients.

Skills

Communication skills

Customer service

Team collaboration

Weekend availability

De-escalation

Multitasking

Tools

CRM software

Scheduling software

Job description

All Ears Veterinary is a modern, independently-owned veterinary clinic focused on creating a happy, fulfilling work environment. We know that a team that feels respected and supported in every way leads to the best medicine. We encourage curiosity, stay flexible in how we do things, and listen to (and implement) ideas for how we can be better. Our philosophy for patient care is built around fear free and low stress practices and techniques, ensuring the best and safest experience for our patients and team. We are excited about affecting real change in the veterinary industry and we hope you are, too.

What you’ll bring:

• 2+ years experience working in this or a similar role
• A passion for serving and caring for people and pets
• A commitment to ethical and compassionate care above all else
• A positive attitude and desire to work in a fast-paced, collaborative environment
• Strong written and verbal communication skills
• An openness to feedback and willingness to learn and improve every day
• Availability to work weekends (Saturday and Sunday) with special consideration given to those who want a standing schedule of weekend shifts
• Comfort typing and multitasking with various software and online tools
• An ability to de-escalate situations and resolve conflict
• An ability to enforce clinic policies sternly, yet compassionately

What you’ll do:

• Serve as the face of our clinic, welcoming in clients and patients with compassion and a smile
• Answer phones and client questions
• Serve as the liaison between clinic staff and clients
• Manage appointment bookings and requests through our various communication tools
• Maintain the cleanliness of the reception area
• Update patient records from previous or speciality clinics
• Check out clients and receive payment after appointments
• Help out wherever requested by your team lead

What we’ll offer:

• Competitive compensation based on experience ($20-25/hr)
• Participation in a team bonus based on overall clinic performance
• Excellent health, dental, vision, disability, and life insurance (low cost to employees)
• 401(k) with up to a 4% company match
• Participation in a mental health spending reimbursement program
• Discounted veterinary services for your pet(s)
• Generous paid time off and company wide holidays
• 12 weeks paid parental leave (6 weeks fully paid)
• A fully stocked break room
• A career path with direct mentorship, clear goals, and ample growth opportunities
• An environment conducive to learning and improving
• An openness to suggestions and new ideas for how we can be our best

Come chat with us—we’re All Ears.

All Ears Veterinary is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.