Compassionate Vet Client Care Specialist

MSPCA; Boston (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Blue Cross medical, dental, and vision

Life and disability insurance

403(b) retirement plan

Tuition reimbursement

Paid holidays, sick time, and vacation

Employee discounts on pet care and/or食

Job summary

MSPCA–Angell in Boston seeks a Client Care Specialist (CCS) to be the friendly first touch for pet owners. This full-time position offers 32–40 hours per week with weekend and holiday shifts, and a fast-paced environment where compassionate care matters from arrival to discharge.

You'll greet clients, verify information, guide them through estimates, process payments, and support the veterinary team with clear communication and teamwork.

Qualifications

• 1–2 years of customer service experience.
• Clear, compassionate communication.
• Able to stay calm in fast-paced environments.
• Comfort with computers, phones, scanners, and multitasking.
• Able to stand for long periods and lift up to 40 lbs.
• Genuine passion for helping animals and their families.

Responsibilities

• Welcome clients with warmth, empathy, and professionalism
• Check in appointments, emergencies, and specialty cases
• Verify client information and review estimates; process payments
• Coordinate smooth discharges with clear instructions
• Support pet food sales, stocking, and prescription pickups
• Collaborate with veterinary staff and onboard new team members

Skills

Customer service

Communication skills

Stress management

Tech proficiency

Physical stamina

Animal care passion

Education

High School

Associates degree

Job description

MSPCA–Angell in Boston seeks a Client Care Specialist (CCS) to be the friendly first touch for pet owners. This full-time position offers 32–40 hours per week with weekend and holiday shifts, and a fast-paced environment where compassionate care matters from arrival to discharge.

You'll greet clients, verify information, guide them through estimates, process payments, and support the veterinary team with clear communication and teamwork.