Client Care Specialist - Veterinary Hospital
MSPCA-Angell
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Benefits offered by this job
Job summary
MSPCA–Angell in Boston seeks a Client Care Specialist to greet clients, schedule and triage visits, and support financial and discharge processes. You will be the first face of compassionate care for pet owners, handling inquiries, coordinating admissions, and aiding the veterinary team in a busy hospital setting.
Ideal candidates bring 1–2 years of customer service, strong communication, and ability to multi-task in high-energy moments while maintaining empathy for clients and their pets.
Qualifications
- 1–2 years of customer service experience.
- Strong communication — clear, compassionate, confident.
- Ability to stay calm, organized, and focused in high-energy environments.
- Comfort with computers, phones, scanners, and multitasking.
- Ability to stand for long periods and lift up to 40 lbs.
- A genuine passion for helping animals and the people who love them.
Responsibilities
- Welcome clients with warmth, empathy, and professionalism.
- Check in appointments, emergencies, and specialty cases.
- Keep clients informed with clear, confident communication.
- Answer phones and respond to inquiries with accuracy and care.
- Verify client information and review estimates.
- Process payments and reconcile your cash drawer.
- Coordinate smooth, stress-free discharges with clear instructions.
- Support pet food sales, stocking, and prescription food pickups.
- Collaborate closely with veterinary staff, supervisors, and managers.
- Help onboard and mentor new team members.
Skills
Education
Tools
Job description
Angell - Boston, Boston, MA 02130, USA
Full-Time
Client Services
Client Care Specialist (CCS) - Veterinary Hospital - Full Time 32‑40 hrs/week schedule options - Varying shifts including weekends and holidays (one weekend day required)
Be the First Face of Compassionate Care
Love animals? Thrive under pressure? Want a role where your work truly matters?
As a Client Care Specialist (CCS) at MSPCA–Angell, you’re the heartbeat of our client experience. You’re the first person pet owners meet during some of their most emotional moments — and the steady, compassionate presence that helps them feel supported from the moment they walk through our doors.
This is your chance to join one of the most respected veterinary hospitals in the country and make a real impact every single day.
- Welcome clients with warmth, empathy, and professionalism
- Check in appointments, emergencies, and specialty cases
- Keep clients informed with clear, confident communication
- Answer phones and respond to inquiries with accuracy and care
- Verify client information and review estimates
- Process payments and reconcile your cash drawer
- Coordinate smooth, stress‑free discharges with clear instructions
- Support pet food sales, stocking, and prescription food pickups
- Collaborate closely with veterinary staff, supervisors, and managers
- Help onboard and mentor new team members
- Stay flexible and focused in a fast‑moving, high‑stakes environment
- Follow safety protocols and report concerns promptly
As you develop in the CCS role, you’ll have the opportunity to advance and take on additional responsibilities within the scope of the team that deepen your skills and expand your impact at the hospital.
Additional responsibilities include:
- Register emergency, referral, and unscheduled patients
- Gather essential clinical details for triage
- Explain emergency workflows and financial expectations
- Coordinate communication between clients, veterinary teams, and Admissions
- Provide updates to clients with hospitalized pets
- Accept animal surrenders when the Shelter is closed
- Prepare and present estimates for planned and emergency admissions
- Collaborate with veterinary staff to clarify estimate details
- Assist Billing and Front Office teams with financial services and payment options
- Serve as a financial liaison during admissions
- 1–2 years of customer service experience
- Strong communication skills — clear, compassionate, confident
- Ability to stay calm, organized, and focused in high‑energy environments
- Comfort with computers, phones, scanners, and multitasking
- Ability to stand for long periods and lift up to 40 lbs
- A genuine passion for helping animals and the people who love them
- Assume Positive Intent — Lead with trust and empathy
- Be Solutions‑Oriented — Don’t just spot problems; help solve them
- Be Mindful; Be Present — Focus on the task at hand and do it well
- Respect — For clients, colleagues, and yourself
- Ownership — Take responsibility and take pride in your growth
Compassion Integrity Positivity Service Excellence Collaboration These values guide how we treat clients, animals, and each other every day.
- Starting pay: $20–$21/hour
Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications
- Blue Cross medical, dental, and vision
- Life and disability insurance
- 403(b) retirement plan
- Tuition reimbursement
- Paid holidays, sick time, and vacation
- Employee discounts on pet care and food
- Free on‑site parking and easy access to public transit
Founded in 1915, MSPCA–Angell is internationally recognized for excellence in veterinary medicine, education, and compassionate service. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets.
Joining our team means joining a mission — and a legacy.
If you’re ready to bring your customer service skills into a role where every day offers the chance to help animals and the people who love them, we’d love to meet you.
High School or better.
Associates or better.
1 year: Customer service experience
Previous experience as a Veterinary Receptionist/Client Service Representative is preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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