Compassionate SSDI Application Call Specialist

Premier Disability Services, LLC; Iowa (LA); Remote; USD 19,975 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan with company match

Paid time off

Flexible spending accounts

Employee Assistance Program

Job summary

A leading disability advocacy firm is seeking an Applicant Call Representative to assist claimants in completing Social Security Disability applications. This role requires excellent communication skills, empathy, and attention to detail, ensuring that applications are accurately filled out. Successful candidates will thrive in a call center environment and demonstrate a commitment to helping others. In addition to competitive hourly pay, employees can earn performance-based bonuses and enjoy comprehensive health benefits, 401(k) matching, and more.

Qualifications

• Previous experience in a call center environment.
• Customer-service oriented with demonstrated empathy.
• Excellent written and verbal communication skills.
• Patient and inclined to help others.
• Detail-oriented and organized.
• Ability to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS and associated software.
• Fluent in English; Spanish language skills are a plus.

Responsibilities

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process.
• Demonstrates empathy and patience.
• Maintains confidentiality of sensitive information.
• Meets productivity and quality goals.
• Uses call-management software to answer calls.

Skills

Customer service orientation

Excellent written and verbal communication

Empathy

Detail-oriented

Organizational skills

Ability to meet high productivity standards

Proficient in Windows OS

Fluent in English

Job description

A leading disability advocacy firm is seeking an Applicant Call Representative to assist claimants in completing Social Security Disability applications. This role requires excellent communication skills, empathy, and attention to detail, ensuring that applications are accurately filled out. Successful candidates will thrive in a call center environment and demonstrate a commitment to helping others. In addition to competitive hourly pay, employees can earn performance-based bonuses and enjoy comprehensive health benefits, 401(k) matching, and more.