Remote Spanish-Speaking Intake Specialist (SSDI/SSI)

National Organization of Social Security Claimants’ Representatives; United States; Vor Ort; USD 24.796 - 34.440; Vollzeit

Benefits dieser Stelle

Competitive pay

Performance-based bonuses

Paid time off and holidays

Ongoing training and development

Zusammenfassung

The National Organization of Social Security Claimants’ Representatives is seeking a dedicated Spanish Speaking Remote Intake Specialist. This role is vital as the first point of contact for potential clients, responsible for assessing case viability through initial screenings, entering data accurately into the CRM, and scheduling consultations. Successful candidates must have fluency in Spanish, a high school diploma, and some experience in legal intake or customer service. This remote, full-time position offers competitive pay and opportunities for professional development.

Qualifikationen

• Must reside in the United States.
• 1-2 years of experience in legal intake or customer service.
• Ability to work independently in a remote environment.

Aufgaben

• Answer inbound calls and emails from potential clients.
• Conduct initial screenings to gather information.
• Schedule consultations for attorneys as needed.
• Maintain confidentiality and adhere to legal standards.
• Follow up with leads to maximize client engagement.

Kenntnisse

Fluency in Spanish

Excellent verbal and written communication skills

Strong empathy and interpersonal skills

Attention to detail

Proficiency with case management software

Ausbildung

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Office

Case management software

Jobbeschreibung

The National Organization of Social Security Claimants’ Representatives is seeking a dedicated Spanish Speaking Remote Intake Specialist. This role is vital as the first point of contact for potential clients, responsible for assessing case viability through initial screenings, entering data accurately into the CRM, and scheduling consultations. Successful candidates must have fluency in Spanish, a high school diploma, and some experience in legal intake or customer service. This remote, full-time position offers competitive pay and opportunities for professional development.