Compassionate Shelter Support Associate

CENTRAL ARIZONA SHELTER SERVICES INC; Charlottesville (VA); Vor Ort; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Central Arizona Shelter Services (CASS) in Charlottesville is seeking Shelter Support Staff to help maintain a safe, welcoming environment for individuals and families experiencing homelessness. You will interact with clients, coworkers, vendors, and partners, delivering professional, respectful service across shifts.

The role involves safety walks, data entry in HMIS, meal distribution, check-in procedures, and assisting with daily shelter operations while upholding professional boundaries and

Qualifikationen

• Dependable and able to consistently report for assigned shifts.
• Comfortable working with individuals from diverse backgrounds.
• Maintain professionalism and respect during challenging interactions.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Comfortable walking stairs in a multi-level facility.
• Maintain professional boundaries.

Aufgaben

• Conduct hourly safety walks on three floors and use stairs as needed.
• Provide hygiene products and basic-needs items to clients.
• Check clients into the shelter and reserve beds for 24 hours.
• Assist with meal distribution.
• Respond to client questions and provide assistance within scope.
• Communicate safety or operational concerns to the team.
• Deliver excellent customer service to clients, coworkers, vendors, visitors, and partners.
• Treat all individuals with professionalism, dignity, compassion and respect.
• Complete other shelter-support duties as assigned.
• Enter relevant data in HMIS and maintain organized records.
• Prepare Incident Reports and distribute as needed.

Kenntnisse

Dependable

Customer service

Communication

Teamwork

Flexible

Ausbildung

High school diploma or equivalent

Tools

HMIS

Microsoft Word

Excel

Jobbeschreibung

Central Arizona Shelter Services (CASS) in Charlottesville is seeking Shelter Support Staff to help maintain a safe, welcoming environment for individuals and families experiencing homelessness. You will interact with clients, coworkers, vendors, and partners, delivering professional, respectful service across shifts.

The role involves safety walks, data entry in HMIS, meal distribution, check-in procedures, and assisting with daily shelter operations while upholding professional boundaries and