Shelter Support Advocate | Calm Front Desk & Community Outreach

CITY CARE INC; Tulsa (OK); On-site; USD 19,000 - 23,000; Full time

Job summary

City Care is seeking an Advocate to support neighbors experiencing unsheltered homelessness by connecting them with shelter services, resources, and compassionate support. The role emphasizes hospitality, data-entry accuracy, and collaborative teamwork to advance housing stability in the Tulsa area.

You will answer calls, document bed reservations, assist with donations, and coordinate with shelter leadership and partners. A High School diploma and reliable transport are required.

Qualifications

• High School diploma or equivalent required.
• Current Oklahoma Driver’s License and reliable transportation.
• Strong written and verbal communication skills.
• Ability to multitask and work in a team.
• Understanding of poverty/homelessness and related issues.

Responsibilities

• Carry out City Care mission, vision, and values.
• Develop a network of community resources and partners.
• Encourage guests to engage in housing services.
• Provide hospitality, confidentiality, teamwork, and safety.
• Answer calls and provide shelter information.
• Take and document bed reservations.
• Direct calls to staff.
• Remain calm and helpful, including during crises.
• Receive, log, and sort incoming mail for residents.
• Manage donations and deliveries appropriately.
• Communicate with staff about large donations.
• Provide donation receipts as needed.
• Perform light clerical duties and data entry.
• Maintain a tidy reception area.
• Assist with special projects and shelter leadership tasks.
• Coordinate with development for fundraising and shelter tours.
• Coordinate with resource coordinator for events.

Skills

People first values

Poverty/homelessness complexity

Verbal & written communication

Computer literacy

Customer service

Calm under crisis

Multitasking under pressure

Teamwork

High School diploma

Oklahoma driver’s license

Reliable transportation

Education

High School diploma or equivalent

Job description

City Care is seeking an Advocate to support neighbors experiencing unsheltered homelessness by connecting them with shelter services, resources, and compassionate support. The role emphasizes hospitality, data-entry accuracy, and collaborative teamwork to advance housing stability in the Tulsa area.

You will answer calls, document bed reservations, assist with donations, and coordinate with shelter leadership and partners. A High School diploma and reliable transport are required.