Compassionate Service Support Specialist (Funeral)

Service Corporation International; California (MO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

SCI 401(k) with company match

Employee Assistance Program

Job summary

Service Corporation International in Riverside, CA is seeking a dedicated professional to deliver exemplary customer service for grieving families. This role coordinates with funeral directors and location managers to initiate and complete arrangements with urgency, empathy and attention to detail.

The Specialist handles first calls, schedules services, and supports logistics including documentation, transport, and on-site setup. A strong communicator with a compassionate approach is essential.

Qualifications

• Strong knowledge of computers and software.
• Excellent communication skills.
• High level of compassion and integrity.
• Strong problem solving abilities.
• Ability to multitask and set priorities.
• Ability to maintain confidentiality.
• Willingness to work beyond standard business hours including weekends.
• Detail oriented and organized.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Desides and prints memorials; creates and updates arrangement documents.
• Orders merchandise, flowers, urns.
• Coordinates services with churches, cemeteries and staff.
• Assists with setup and breakdown of funeral/visitation areas.
• Assists during funeral services and events.
• Transport remains to Crematory; delivers ashes as needed.
• Ensures vehicles are clean and fueled.
• Adheres to company and regulatory requirements.
• Performs other administrative duties as time allows.

Skills

Computers & software

Communication

Compassion & integrity

Problem solving

Multitasking

Confidentiality

Flexible hours

Attention to detail

Team player

Proactive

Education

High school diploma

Job description

Service Corporation International in Riverside, CA is seeking a dedicated professional to deliver exemplary customer service for grieving families. This role coordinates with funeral directors and location managers to initiate and complete arrangements with urgency, empathy and attention to detail.

The Specialist handles first calls, schedules services, and supports logistics including documentation, transport, and on-site setup. A strong communicator with a compassionate approach is essential.