Family Services Coordinator - Funeral Support

Service Corporation International; New Bern (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

Service Corporation International is seeking a dedicated customer-service professional to support families after a loss. The role partners with funeral directors and location managers to initiate and complete arrangements, with a strong emphasis on urgency, empathy, and attention to detail.

Responsibilities include coordinating with families, scheduling services, and handling documentation such as death certificates and insurance claims.

Qualifications

• High School diploma or equivalent.
• 2 years of experience in an office clerical or customer service capacity.
• Good driving record and valid driver’s license.
• Willingness to work beyond standard hours, including weekends.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; creates, scans, and corrects arrangement documents.
• Orders merchandise, flowers, urns.
• Schedules services including coordinating with churches, cemeteries and staff.
• Assists with setting up funeral/visitation areas and take down.
• Assists during funeral services and events.
• Assists with dressing, casketing and preparing the deceased for viewing.
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

Skills

Communication skills

Computer literacy

Confidentiality

Detail-oriented

Compassion

Multi-tasking

Education

High School diploma

Tools

Office software

Job description

Service Corporation International is seeking a dedicated customer-service professional to support families after a loss. The role partners with funeral directors and location managers to initiate and complete arrangements, with a strong emphasis on urgency, empathy, and attention to detail.

Responsibilities include coordinating with families, scheduling services, and handling documentation such as death certificates and insurance claims.