Compassionate Funeral Services Support Specialist

Service Corporation International; Naples (FL); On-site; USD 38,000 - 56,000; Full time

Job summary

Service Corporation International in Naples, FL is seeking a Specialist to provide exemplary customer service to grieving families and to coordinate with funeral directors to initiate and complete arrangements.

The role requires a sense of urgency, empathy, attention to detail and strong communication skills, with responsibilities including coordinating with churches/crematories, scheduling services, and handling administrative tasks to support families through difficult times.

Qualifications

• High school diploma or equivalent required.
• Good driving record and valid driver’s license.
• 2 years of office clerical or customer service experience.
• Experience in a customer-focused and fast-paced professional environment.
• Funeral industry experience preferred but not required.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Coordinates activities with families and removal teams; takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors and designs/prints memorials; creates/ scans documents.
• Assists with setting up funeral/visitation areas and coordinating services with churches, cemeteries and staff.

Skills

Customer service

Communication

Compassion

Problem solving

Multi-tasking

Confidentiality

Flexibility

Team player

Education

High School diploma or equivalent

Certification/License

Tools

Computers & software

Job description

Service Corporation International in Naples, FL is seeking a Specialist to provide exemplary customer service to grieving families and to coordinate with funeral directors to initiate and complete arrangements.

The role requires a sense of urgency, empathy, attention to detail and strong communication skills, with responsibilities including coordinating with churches/crematories, scheduling services, and handling administrative tasks to support families through difficult times.