Service Support Specialist

sci; Riverside (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Life Insurance

Short/Long-term disability

Paid time off

Job summary

SCI Riverside is seeking an individual to deliver exemplary customer service to families after loss, coordinating with Funeral Directors and location managers to initiate and complete arrangements.

The role requires urgency, empathy, attention to detail and strong communication; responsibilities include scheduling, paperwork, transporting remains, and supporting services.

Qualifications

• High School diploma or equivalent.
• Good driving record and valid driver's license.
• At least 2 years of office clerical or customer service experience.
• Funeral industry experience preferred but not required.
• Excellent communication and computer skills; ability to maintain confidentiality.
• Ability to multi task and work beyond standard hours including weekends.
• Detail oriented and professional team player.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; creates, scans, and corrects arrangement documents.
• Orders merchandise, flowers, urns.
• Schedules services including coordinating with churches, cemeteries and staff.
• Assists with setting up funeral/visitation areas and take down.
• Assists during funeral services and events.
• Assists with dressing, casketing and preparing the deceased for viewing.
• Transport human remains to the Crematory facility.
• Delivers ashes from Crematory to Funeral Home.
• Assists with removals.
• May be required to ensure company vehicles are clean and fueled, prior to and after services.
• Adheres to all Company and Regulatory requirements.
• Performs other administrative duties for the location when time permits.

Skills

Communication

Empathy

Attention to detail

Multitasking

Confidentiality

Computer skills

Education

High School Diploma

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

Education

High School diploma or equivalent

Certification/License

Good driving record and valid driver's license

Experience

2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

Strong knowledge of computers and software

Above average communication skills

High level of compassion and integrity

Problem solving skills

Ability to multi task and set priorities

Ability to maintain confidentiality

Ability to work beyond standard business hours including weekends

Detail oriented

Professional team player

Pro-actively seeks out tasks

Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Mostly works indoors during all seasons and weather conditions
• Occasional work outdoors
• Limited amount of local and/or multiple location traveling required
• Professional dress is required when in contact with families

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Occasional periods of time standing, up to 3 hours per day
• Climbing stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Ability to lift up to 20 pounds

Work Hours

• Working beyond "standard" business hours as the need arises

Compensation:

• Salary: $19.00/hr.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92504

Category (Portal Searching): Operations

Job Location: US-CA - Riverside