Compassionate Resident Admissions Specialist

PACS Group; United States; On-site; USD 30,000 - 34,000; Full time

Job summary

PACS Group in the United States is seeking an Admissions Assistant to support the Admissions Coordinator and welcome new residents and families. You will be the first contact for prospective residents, coordinate admissions, and facilitate documentation and tours.

This role focuses on accurate records, insurance verifications, and collaboration with nursing, social services, and admin staff to ensure a smooth admissions process.

Qualifications

• Experience in admissions, healthcare, or long-term care preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and EHR systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Excellent communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Confidentiality

Professionalism

Tools

Microsoft Office

EHR systems

Job description

PACS Group in the United States is seeking an Admissions Assistant to support the Admissions Coordinator and welcome new residents and families. You will be the first contact for prospective residents, coordinate admissions, and facilitate documentation and tours.

This role focuses on accurate records, insurance verifications, and collaboration with nursing, social services, and admin staff to ensure a smooth admissions process.