Admissions Concierge: Welcoming, Seamless Resident Onboarding

PACS Group; United States; On-site; USD 37,000 - 45,000; Full time

Job summary

PACS Group seeks an Admissions Assistant to welcome new residents and coordinate their entry into the facility. You will be the first point of contact for residents, families, hospitals, and referral sources, ensuring a smooth and respectful admissions process.

Working with the Admissions Coordinator and interdisciplinary teams, you will handle pre-admission assessments, documentation, insurance verifications, and tours, while maintaining compliant records and supporting outreach efforts.

Qualifications

• Prior admissions experience in healthcare or long-term care preferred.
• Knowledge of Medicare, Medicaid, and insurance verification.
• Excellent communication, interpersonal and customer service skills.
• Strong organizational skills with attention to detail; proficient with EHRs and MS Office.

Responsibilities

• Serve as first contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and docs.
• Maintain accurate records per federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility.
• Provide facility tours and information to prospects and families.
• Collaborate with nursing, social services, and admin staff for a seamless admission.
• Prepare and distribute admission packets and documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely transfers.
• Support marketing and outreach efforts as needed.

Skills

Admissions experience

Healthcare experience

Communication skills

Customer service

Organization

Confidentiality

Tools

Microsoft Office

EHR systems

Job description

PACS Group seeks an Admissions Assistant to welcome new residents and coordinate their entry into the facility. You will be the first point of contact for residents, families, hospitals, and referral sources, ensuring a smooth and respectful admissions process.

Working with the Admissions Coordinator and interdisciplinary teams, you will handle pre-admission assessments, documentation, insurance verifications, and tours, while maintaining compliant records and supporting outreach efforts.