Compassionate Remote Vet Care Coordinator - Pet Support

Lap of Love; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance (employee funded HSA

Dental and Vision Insurance

Company funded Wellness resources

Life Insurance

Disability Insurance

Retirement plan (401k)

Generous PTO

Parental Leave

Bereavement Leave

Training & Development

Pet Insurance

Remote Work From Home

Job summary

Lap of Love is seeking a Call Center Representative (Veterinary Care Coordinator) to deliver compassionate customer service remotely. The role supports pet families, schedules appointments, and documents medical details while maintaining reliability and strong communication.

Training is required at the start and ongoing excellence is emphasized. The position offers a fully remote setup with a focus on flexible, customer-centric care for families and veterinarians alike, including weekend and

Qualifications

• Experience in customer service and high-volume call environments.
• Ability to learn new software quickly (e.g., CRM, scheduling tools).
• Excellent communication and empathy in sensitive conversations.

Responsibilities

• Provide compassionate customer service to pet families.
• Answer high-volume calls in a remote work environment.
• Document pet medical information and schedule appointments.
• Meet productivity and quality standards and adhere to schedules.
• Attend mandatory training at start of employment.

Tools

Gmail

Google Calendar

Google Maps

Five9

Zoom

Job description

Lap of Love is seeking a Call Center Representative (Veterinary Care Coordinator) to deliver compassionate customer service remotely. The role supports pet families, schedules appointments, and documents medical details while maintaining reliability and strong communication.

Training is required at the start and ongoing excellence is emphasized. The position offers a fully remote setup with a focus on flexible, customer-centric care for families and veterinarians alike, including weekend and