Remote Veterinary Care Coordinator - Call Center

Lap of Love Veterinary Hospice; Virginia Beach (VA); Remote; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical Insurance Plans

Dental and Vision Insurance

Paid Time Off

Pet Insurance

Job summary

A compassionate pet care service is looking for a Call Center Representative, also known as a Veterinary Care Coordinator, to provide exceptional customer service in a fully remote setting. Key responsibilities include guiding pet families through emotional conversations, answering high call volumes, and documenting information meticulously. Candidates need strong customer service skills, attention to detail, and must attend a mandatory intensive training program. The position offers a starting pay of $16.00 per hour and various benefits including insurance and paid time off.

Qualifications

• Experience working in high call volume, customer service, or call center environments.
• Ability to quickly learn custom software and other programs.
• Expected to be present for work on time every day.

Responsibilities

• Guide emotional conversations concerning end-of-life pet care.
• Answer a high volume of customer service calls.
• Gather and document the pet's medical information.

Skills

Customer service skills

Ability to handle high call volumes

Attention to detail

Adaptability to new processes

Tools

Gmail

Google Calendar

Google Maps

Five9

Zoom

Job description

A compassionate pet care service is looking for a Call Center Representative, also known as a Veterinary Care Coordinator, to provide exceptional customer service in a fully remote setting. Key responsibilities include guiding pet families through emotional conversations, answering high call volumes, and documenting information meticulously. Candidates need strong customer service skills, attention to detail, and must attend a mandatory intensive training program. The position offers a starting pay of $16.00 per hour and various benefits including insurance and paid time off.