Compassionate Remote Behavioral Health Intake Specialist

Mental Health Center of Denver; Denver (CO); Remote; USD 61,000 - 63,000; Full time

Benefits offered by this job

Language Differential

Job summary

WellPower is seeking a Behavioral Health Intake Specialist to be the first point of contact for individuals seeking mental health services. You will respond to calls and referrals, complete screenings, and determine the appropriate level of care while de-escalating crises as needed.

The role involves coordination across teams, scheduling initial appointments, verifying insurance, and documenting in the EMR. Remote work is available with standard daytime hours.

Qualifications

• Bachelor's degree in psychology, social work or a related human services field.
• One year of experience in mental health or human services preferred.

Responsibilities

• Maintain reliable attendance and punctuality to ensure consistent coverage of the Access phone line and team operations.
• Answer and use behavioral health screening to triage incoming calls on the Access phone line.
• Assess crisis situations over the phone and respond appropriately.
• Verify consumer information across multiple computer platforms.
• Understand and interpret behavioral health insurance coverage, including verifying eligibility.
• Complete billable behavioral health screenings and clinically assess the best level of care for the individual, including documenting assessed clinical risk.
• Schedule initial appointments for new and returning individuals.
• Communicate with hospital social workers and other community partners regarding referrals.
• Refer individuals to community mental health providers when appropriate.
• Coordinate appointment scheduling with team members.
• Document all work in the electronic medical record (EMR).
• Other duties as assigned.

Education

Bachelor's degree in psychology, social work or a related human services field

Job description

WellPower is seeking a Behavioral Health Intake Specialist to be the first point of contact for individuals seeking mental health services. You will respond to calls and referrals, complete screenings, and determine the appropriate level of care while de-escalating crises as needed.

The role involves coordination across teams, scheduling initial appointments, verifying insurance, and documenting in the EMR. Remote work is available with standard daytime hours.