Behavioral Health Intake Specialist - Bilingual (Spanish)

WellPower - All Jobs; Denver (CO); Remote; USD 30 - 63,000; Full time

Job summary

WellPower in Denver is hiring a Behavioral Health Intake Specialist to be the first contact for individuals seeking mental health services. You will respond to calls, triage with screenings and determine the appropriate level of care, including de-escalation when needed, to start care smoothly.

The role collaborates across teams to support a person-centered start to care, documents in EMR, and coordinates with hospitals and community partners.

Qualifications

• Bachelor’s degree in psychology, social work or a related human services field.
• One year of experience in mental health or human services preferred.

Responsibilities

• Maintain reliable attendance and punctuality to ensure consistent coverage of the Accessphone line and team operations.
• Answer and use behavioral health screening to triage incoming calls on the Access phone line.
• Assess crisis situations over the phone and respond appropriately.
• Verify consumer information across multiple computer platforms.
• Understand and interpret behavioral health insurance coverage, including verifying eligibility.
• Complete billable behavioral health screenings and clinically assess the best level of care for the individual, including documenting assessed clinical risk.
• Schedule initial appointments for new and returning individuals.
• Communicate with hospital social workers and other community partners regarding referrals.
• Refer individuals to community mental health providers when appropriate.
• Coordinate appointment scheduling with team members.
• Document all work in the electronic medical record (EMR).
• Other duties as assigned.

Education

Bachelor’s degree in psychology, social work or a related human services field

Job description

WellPower in Denver is hiring a Behavioral Health Intake Specialist to be the first contact for individuals seeking mental health services. You will respond to calls, triage with screenings and determine the appropriate level of care, including de-escalation when needed, to start care smoothly.

The role collaborates across teams to support a person-centered start to care, documents in EMR, and coordinates with hospitals and community partners.