Compassionate Preneed & Aftercare Advisor (Commission)

Heritage Family Funeral Services, Inc; Kingsport (TN); On-site; USD 40,000 - 90,000; Full time

Job summary

Heritage Family Funeral Services, Inc. in Kingsport, Tennessee is seeking a Future Care Advisor to provide compassionate guidance in preneed and aftercare services, educating families on options and funding mechanisms.

You will manage a structured CRM pipeline, coordinate with funeral home leadership, and build lasting community relationships. The role emphasizes empathy, sales ability, and compliance with regulatory standards, including conducting seminars and outreach to meet community needs

Qualifications

• Demonstrated ability to communicate with compassion, empathy, and professionalism.
• Proven success in sales, relationship building, or customer service roles, preferably in funeral, insurance, or related industries.
• Strong organizational, administrative, and follow-up skills with attention to detail.

Responsibilities

• Educate families on preneed and aftercare options, guiding them through decisions.
• Build and maintain relationships with community partners and referral sources.
• Manage CRM pipeline, appointments, and follow-ups to meet performance goals.

Skills

Sales experience

Communication skills

CRM proficient

Organizational skills

Evening/weekend availability

Tools

CRM software

Microsoft Office

Job description

Heritage Family Funeral Services, Inc. in Kingsport, Tennessee is seeking a Future Care Advisor to provide compassionate guidance in preneed and aftercare services, educating families on options and funding mechanisms.

You will manage a structured CRM pipeline, coordinate with funeral home leadership, and build lasting community relationships. The role emphasizes empathy, sales ability, and compliance with regulatory standards, including conducting seminars and outreach to meet community needs