Compassionate Preneed & Aftercare Advisor

Heritage Family Funeral Services, Inc; Struthers (OH); On-site; USD 60,000 - 120,000; Full time

Job summary

Heritage Family Funeral Services, Inc. seeks a Future Care Advisor to educate families on preneed and aftercare options, coordinate programs, and maintain community relationships. This role requires presenting funeral and memorial options with sensitivity, completing contracts, and ensuring compliance with state laws.

The position emphasizes a consultative sales approach, relationship building, and light travel for community events, with evenings and weekends expected as part of the schedule.

Qualifications

• Experience in sales and customer service.
• Ability to educate families on options and funding.

Responsibilities

• Lead preneed and at-need family meetings with empathy and professionalism.
• Coordinate preneed and aftercare programs and maintain CRM pipeline.
• Organize seminars and community outreach to generate leads.

Skills

Sales experience

Relationship building

CRM proficiency

Communication skills

Problem solving

Tools

CRM software

Microsoft Office

Funeral management software

Job description

Heritage Family Funeral Services, Inc. seeks a Future Care Advisor to educate families on preneed and aftercare options, coordinate programs, and maintain community relationships. This role requires presenting funeral and memorial options with sensitivity, completing contracts, and ensuring compliance with state laws.

The position emphasizes a consultative sales approach, relationship building, and light travel for community events, with evenings and weekends expected as part of the schedule.