Compassionate Preneed & Aftercare Advisor

Heritage Operating LLC; Hernando (MS); On-site; USD 40,000 - 70,000; Full time

Job summary

Heritage Operating LLC in Hernando, MS is seeking a Future Care Advisor to guide families through preneed and aftercare options with empathy and professional expertise.

You will manage a structured pipeline, conduct family meetings, coordinate with funeral home leadership, and lead community seminars while ensuring compliance with state laws and company policies.

Must be willing to work evenings, weekends, and holidays and maintain sensitive confidentiality.

Qualifications

• Compassionate, professional communication.
• Sales, relationship-building, or customer service experience.
• Strong organizational and follow-up skills.
• Valid driver's license; state license if required.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead preneed and at-need family meetings.
• Explain funeral, cremation, and memorial options.
• Prepare contracts and maintain preneed files.
• Enter appointments and CRM data.
• Coordinate with leadership for a seamless family experience.
• Develop community outreach and seminars.
• Ensure compliance with state laws and company policies.

Skills

Empathy & professionalism

Sales experience

CRM tools

Public speaking

Tools

CRM software

Microsoft Office

Job description

Heritage Operating LLC in Hernando, MS is seeking a Future Care Advisor to guide families through preneed and aftercare options with empathy and professional expertise.

You will manage a structured pipeline, conduct family meetings, coordinate with funeral home leadership, and lead community seminars while ensuring compliance with state laws and company policies.

Must be willing to work evenings, weekends, and holidays and maintain sensitive confidentiality.