Family Service Counselor – Pre-Need & Aftercare

Service Corporation International; Frazer District (MT); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Frazer, PA seeks a Family Service Counselor to support client families by arranging at-need cemetery services and selling pre-need plans. You will be the primary contact for families, delivering personalized service and driving revenue for the location.

Responsibilities include lead generation, networking, presenting options to families, and following through on inquiries with empathy.

Qualifications

• Education: High school diploma or equivalent; 1-2 years of college or an equivalent of education and experience.
• Experience: 1-2 years of customer service or sales preferred.
• Licenses: Valid state drivers license with an acceptable driving record; Insurance license if required by state law.
• Certification: Pass company internal presentation certification within 30 days of hire; ability to work evenings/weekends.

Responsibilities

• Lead Generation and prospecting daily.
• Obtain referrals from families served by the location.
• Network and build community relationships.
• Explain and present funeral and cemetery options to families.
• Respond to inquiries promptly with empathy and professionalism.
• Maintain activity logs to track productivity.
• Build relationships with families and earn referrals.

Job description

Service Corporation International in Frazer, PA seeks a Family Service Counselor to support client families by arranging at-need cemetery services and selling pre-need plans. You will be the primary contact for families, delivering personalized service and driving revenue for the location.

Responsibilities include lead generation, networking, presenting options to families, and following through on inquiries with empathy.