Compassionate Pharmacy Customer Care Technician

Strive Pharmacy; Mesa (AZ); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Employer-paid healthcare

Paid time off

Sick time

401(k) with employer matching

Life insurance

Vision and dental insurance

FSA/HSA options

Parental leave

Dog

Job summary

Strive Pharmacy, a personalized compounding pharmacy, is hiring a Customer Care Pharmacy Technician in Gilbert, AZ. This full-time on-site role involves delivering patient-centered care, handling calls, payments, and order inquiries, while maintaining HIPAA standards and collaborating with pharmacists and technicians.

You will join a team dedicated to personalized healthcare, with a culture of excellence and a strong emphasis on patient interaction and compliance.

Qualifications

• GED or high school diploma required.
• Current and valid PTCB certification required.
• Clean criminal record with no felonies.
• Experience in customer service or call center in pharma/healthcare.
• Strong attention to HIPAA and patient confidentiality.

Responsibilities

• Handle calls and make outgoing calls to assist patients and providers.
• Manage payments and maintain accurate financial records.
• Provide efficient solutions to inquiries about orders, including payment, shipping, and processing.
• Respond to text messages promptly for easy communication.
• Facilitate communication between pharmacists and technicians to ensure smooth patient care.

Skills

Customer service

Verbal & written communication

Attention to detail

Multitasking

HIPAA compliance

Team player

Basic math

PC skills

Phone etiquette

Education

GED or high school diploma

PTCB Certification

Tools

Microsoft Office

Email

Internet navigation

Job description

Strive Pharmacy, a personalized compounding pharmacy, is hiring a Customer Care Pharmacy Technician in Gilbert, AZ. This full-time on-site role involves delivering patient-centered care, handling calls, payments, and order inquiries, while maintaining HIPAA standards and collaborating with pharmacists and technicians.

You will join a team dedicated to personalized healthcare, with a culture of excellence and a strong emphasis on patient interaction and compliance.