Patient-Centric Pharmacy Technician — Customer Care

Strive Pharmacy; Colorado; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Employer-paid healthcare coverage

Free Strive compounded medications

Paid time off

Sick time

FSA and HSA options

Parental leave

401(k) with employer matching

Life insurance

Vision and dental insurance

Veterinary insurance

Job summary

Strive Pharmacy is hiring a Customer Care Pharmacy Technician in Colorado to join a patient-focused team delivering personalized care. You will be at the heart of our communication between patients, providers, and pharmacists, ensuring accurate and timely service.

The role emphasizes HIPAA compliance, meticulous attention to detail, and a collaborative spirit within our Striving With Heart culture. Onsite work with a comprehensive benefits package supports your success.

Qualifications

• GED or high school diploma required.
• Active Arizona State Pharmacy Technician license required.
• Current and valid PTCB certification required.
• Clean criminal record with no felonies.
• Experience in customer service or call center in pharmaceutical/healthcare space.
• Strong attention to HIPAA and patient confidentiality.

Responsibilities

• Handle phone calls and make outgoing calls to assist patients and healthcare providers.
• Manage payments and maintain accurate financial records.
• Provide solutions to inquiries about orders (payment, shipping, processing).
• Respond to text messages promptly for easy communication.
• Facilitate communication between pharmacists and technicians to ensure smooth patient care.

Skills

Strong attention to detail

Verbal and written communication

Multitasking across channels

Microsoft Office & PC skills

Education

GED or high school diploma

Tools

Active Arizona State Technician License

PTCB certification

Job description

Strive Pharmacy is hiring a Customer Care Pharmacy Technician in Colorado to join a patient-focused team delivering personalized care. You will be at the heart of our communication between patients, providers, and pharmacists, ensuring accurate and timely service.

The role emphasizes HIPAA compliance, meticulous attention to detail, and a collaborative spirit within our Striving With Heart culture. Onsite work with a comprehensive benefits package supports your success.