Customer Care Pharmacy Technician

Strive Compounding Pharmacy; Mesa (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Employer-paid healthcare coverage

Paid time off

401(k) with employer matching

Vision and dental insurance

Job summary

Strive Pharmacy is seeking a Customer Care Pharmacy Technician to join our onsite team in Arizona. You will be at the heart of delivering patient-centered care, handling calls, processing inquiries, and ensuring accurate communications between pharmacists and technicians.

Role emphasizes compliance with HIPAA, precise data entry, and strong teamwork in a fast-paced environment. Monday–Friday schedule with generous benefits and growth opportunities within a patient-first culture.

Qualifications

• GED or high school diploma is required.
• Active Arizona State Technician License is required.
• Current PTCB certification is required.
• Clean criminal record with no felonies.
• Previous customer service or call center experience in pharma/healthcare is preferred.
• Strong attention to HIPAA and patient confidentiality.

Responsibilities

• Handle phone calls and outgoing calls to assist patients and providers.

Skills

Customer service

HIPAA compliance

Attention to detail

Multitasking

Communication skills

Microsoft Office

Education

GED or high school diploma

Tools

PTCB certification

Arizona State Technician License

Job description

Company Overview
Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Company Overview
Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers. Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care. We\'re growing, and we\'re looking for people who share that conviction. If you\'re ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we\'d like to meet you.

Mission

bStrive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We\'re not just a compounding pharmacy. We\'re a team on a mission to change what personalized healthcare looks and feels like.

Position Type

Full time

Shift Schedule

Monday - Friday; 9:30am - 6:00pm

Position Overview

Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we’re looking for a Customer Care Pharmacy Technician who’s ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team’s success. You won’t just be part of the action—you’ll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact!

Key Responsibilities

• Handle phone calls and make outgoing calls to assist patients and healthcare providers.
• Manage payments and maintain accurate financial records.
• Provide efficient solutions to inquiries about orders, including payment, shipping, and processing.
• Respond to text messages promptly for easy communication.
• Facilitate communication between pharmacists and technicians to ensure smooth patient care.

Required Qualifications

• GED or high school diploma.
• An active Arizona State Technician License
• Current and valid PTCB (Pharmacy Technician Certification Board) certification is required.
• A clean criminal record with no felonies.
• Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space
• Strong attention to detail, especially around HIPAA and patient confidentiality standards
• Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
• Excellent verbal and written communication skills.
• Ability to multitask across phone, email, and chat channels.
• A collaborative, team-first mindset that aligns with Strive\'s culture of "Striving With Heart"

Work Environment

This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

Hourly Pay Rate

$20 - $25 USD

Join Us In Making An Impact

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that\'s more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Benefits/ Perks

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture

Culture isn\'t an afterthought at Strive. It\'s something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We\'re committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

Eeo

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.