Compassionate Patient Services Coordinator

NHS Jobs; Ramsey (MN); On-site; USD 28,000 - 36,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an empathetic receptionist to welcome patients and visitors, manage incoming calls and handle general enquiries, and coordinate appointments.

You will book, amend, and cancel appointments, take appointment requests for triage by the clinical team, and support clinicians and admin colleagues while maintaining confidentiality and a caring, professional approach.

Qualifications

• Welcoming patients and visitors
• Managing incoming telephone calls and patient enquiries
• Booking, amending, and cancelling appointments
• Taking appointment requests for triage by clinical team
• Handling sensitive information with confidentiality
• Supporting clinicians and administrative colleagues with general tasks
• Maintaining a professional and caring approach at all times

Responsibilities

• Greet patients and visitors in a friendly manner
• Answer and triage telephone calls and respond to enquiries
• Schedule, amend, and cancel appointments as required
• Take appointment requests for triage by the clinical team
• Maintain patient confidentiality and data protection
• Assist clinicians and admin staff with general administrative duties

Job description

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an empathetic receptionist to welcome patients and visitors, manage incoming calls and handle general enquiries, and coordinate appointments.

You will book, amend, and cancel appointments, take appointment requests for triage by the clinical team, and support clinicians and admin colleagues while maintaining confidentiality and a caring, professional approach.