Compassionate Patient Service Rep - Clinic Front Desk

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Franciscan Alliance, Inc. in Indianapolis CityWay Health Campus is seeking a Patient Service Representative to be the first point of contact for patients, families and caregivers in City Way Family Medicine.

This full-time role collaborates with physicians, management and clinical staff to coordinate patient schedules and collect co-pays and balances. The PSR will respond to inquiries, maintain accurate records in the electronic medical records system, and provide compassionate service while

Qualifications

• Required High School Diploma/GED.
• 1 year Customer Service experience required.
• 1 year Healthcare experience preferred.

Responsibilities

• Answer incoming calls; respond to inquiries, schedule appointments or direct callers to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments; apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on practice needs.

Skills

Customer Service

Phone Etiquette

Job description

Franciscan Alliance, Inc. in Indianapolis CityWay Health Campus is seeking a Patient Service Representative to be the first point of contact for patients, families and caregivers in City Way Family Medicine.

This full-time role collaborates with physicians, management and clinical staff to coordinate patient schedules and collect co-pays and balances. The PSR will respond to inquiries, maintain accurate records in the electronic medical records system, and provide compassionate service while