Lead Patient Access Rep, 1.0, Days

Franciscan Alliance, Inc.; Crawfordsville (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

Franciscan Health Crawfordsville Campus seeks a Lead Patient Access Representative to coordinate front-end access activities with patients and clinical teams. This role supports scheduling, staffing, and workflow management to ensure smooth service delivery.

The position requires at least 1 year in revenue cycle, a high school diploma or GED, and strong customer service skills. Travel is minimal, and the role is on-site in Crawfordsville, IN.

Qualifications

• Minimum 1 year Revenue Cycle experience.
• High school diploma or GED required.
• Associate degree preferred.
• Strong communication and customer service skills.

Responsibilities

• Coordinate Patient Access functions with patients and departments.
• Prepare schedules and workflows for department operations.
• Manage patient work queues and ensure staff productivity.
• Monitor coworker performance and provide feedback.
• Support Bed Planning to reduce shortages and bed hiding.
• Assist in submitting copayments and connect patients with financial counselors.

Skills

Customer service

Scheduling

Staff coordination

Revenue cycle basics

Education

High School Diploma/GED

Associate’s degree preferred

Job description

Franciscan Health Crawfordsville Campus

1710 Lafayette Rd Crawfordsville, Indiana 47933

The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department, Nursing, and Ancillary Departments. They assist with staffing and the scheduling of the department and work queues to ensure the smooth delivery of services and departmental efficiency.

WHO WE ARE

With 11 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Act as a resource for staff regarding Information Systems and assist with instructing and educating staff on systems and operational processes.
• Prepare work schedules and process for departmental operations and personnel, with guidance from their Supervisor.
• Work with appropriate patient work queues and ensures staff are working with them as well.
• Assist in the monitoring of coworkers’ performance and provide feedback to appropriate staff members to contribute to coworker evaluations.
• Execute designated Bed Planning functions and ensures good communication and alignment of tasks to reduce bed shortages and bed hiding as appropriate.
• Request Point of Service (POS) collections for Copayment, Prepayment and Outstanding Balances and assist patient in contacting financial counselors and/or Customer Service for further explanation/education on the patient cost share, payment plans, and Charity options.
• Full-time, Days

QUALIFICATIONS

• Preferred Associate’s Degree
• Required High School Diploma/GED
• 1 year Revenue Cycle Required

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.