Patient Access Representative I (1.0 Midnights)

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Franciscan Alliance, Inc. seeks a Patient Access Rep I at the Indianapolis Campus to support preregistration, registration, and patient financial counseling. This role collaborates with clinical and revenue cycle teams to ensure accurate data capture and smooth service delivery.

The position requires compassionate communication, HIPAA compliance, and the ability to guide patients on copayments and balances while maintaining accurate records across services.

Qualifications

• High School Diploma or GED required.
• Experience with patient pre-registration or registration is a plus.
• Familiarity with HIPAA rules and patient privacy expectations.

Responsibilities

• Interview patients and families to obtain registration information.
• Enter patient demographics, insurance, and billing data accurately.
• Identify patient liabilities and counsel on copayments and payment options.
• Process pre-registrations to maintain patient flow and accurate records.
• Maintain HIPAA compliance in all patient interactions.

Skills

Patient interviews

Data entry

HIPAA compliance

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Registration software

Billing software

Job description

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Midnight shift: 11:00pm-7:30A, must be able to work every-other weekend and 2 holidays per year.

• Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.

• Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.

• Verbally interview patient and/or family in order to obtain registration information.

• Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.

• Identify co-payment procedures and fiscal procedures related to registration procedures.

• Complete computer and telephone pre-registrations to maintain patient flow.

QUALIFICATIONS

• Required High School Diploma/GED OR Required Professional/Vocational/Trade Training

TRAVEL IS REQUIRED:

Never or Rarely

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.