Compassionate Patient Safety Observer

Beth Israel Lahey Health; Needham (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Beth Israel Lahey Health in Needham, MA is seeking a Patient Observer to provide constant observation for at-risk patients under RN supervision. The role emphasizes safety, accurate documentation, and clear communication with the nursing team.

Responsibilities include handoffs, recognizing changes in patient behavior, and maintaining patient confidentiality while supporting ancillary tasks as needed.

Qualifications

• High School Diploma, GED, or equivalent related work experience required.
• AHA BLS Certification required, or obtained within 30 days of hire.
• Interpersonal skills to interact with patients and families with kindness and empathy, and to clearly communicate patient’s needs.

Responsibilities

• Assures a safe care environment for assigned patients and notifies RN of any concerns.
• Receives nursing handoff at beginning of shift regarding reason for observation with specific important information.
• Observes patient for obvious changes in behavior and conditions including attempts to leave the ED/or patient unit and notifies responsible RN.
• Completes appropriate documentation.
• Alerts the appropriate RN to assist when call light is triggered.
• Completes required annual education and other trainings as assigned within established deadlines.

Skills

Decision Making

Problem Solving

Independence of Action

Written Communications

Oral Communications

Team Work

Customer Service

Active Listening

Education

High School Diploma

GED

Some college or Associate’s Degree

Job description

Beth Israel Lahey Health in Needham, MA is seeking a Patient Observer to provide constant observation for at-risk patients under RN supervision. The role emphasizes safety, accurate documentation, and clear communication with the nursing team.

Responsibilities include handoffs, recognizing changes in patient behavior, and maintaining patient confidentiality while supporting ancillary tasks as needed.