Compassionate Patient Onboarding Specialist

Mind Body Optimization 1; Prosper (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

CEU support

Job summary

Mind Body Optimization seeks a Patient Onboarding Coordinator to greet prospective patients and guide them toward care. The role emphasizes compassionate communication, efficient data collection, and coordinating timely intake within a behavioral health setting.

You will work on-site at a Prosper facility, collaborating with clinical and operations teams to place patients appropriately and ensure a smooth care transition. Prior service experience is valued.

Qualifications

• Strong verbal and written communication skills.
• High emotional intelligence for sensitive conversations.
• Comfortable discussing mental health and substance use topics with professionalism and care.
• Ability to handle rejection and remain resilient in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency.

Responsibilities

• Serve as first contact via phone and online inquiries for prospective patients and families.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on available services, treatment options and program benefits.
• Confidently guide and encourage individuals to schedule assessments and begin treatment.
• Handle objections or hesitations with professionalism, compassion and persistence.
• Collect and document patient information accurately in the system.
• Coordinate intake appointments and ensure smooth onboarding process.
• Collaborate with clinical and operations teams to ensure appropriate patient placement.
• Maintain confidentiality and adhere to HIPPA and company policies.

Skills

Verbal communication

Written communication

Emotional intelligence

Empathy

Organizational skills

Computer proficiency

Resilience

Tools

CRM systems

EMR systems

Job description

Mind Body Optimization seeks a Patient Onboarding Coordinator to greet prospective patients and guide them toward care. The role emphasizes compassionate communication, efficient data collection, and coordinating timely intake within a behavioral health setting.

You will work on-site at a Prosper facility, collaborating with clinical and operations teams to place patients appropriately and ensure a smooth care transition. Prior service experience is valued.