Patient Onboarding & Care Advocate

Mind Body Optimization 1; Katy (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Professional development / CEU support

Job summary

Mind Body Optimization 1 in Katy, TX is seeking a compassionate Patient Onboarding Coordinator to greet prospective patients and guide them toward care. This role emphasizes empathy, strong communication, and the ability to navigate sensitive conversations in behavioral health.

You will manage intake, schedule assessments, maintain confidential records, and collaborate with clinical teams to place patients appropriately. On-site, full-time hours support consistent patient experiences.

Qualifications

• Excellent verbal and written communication.
• Strong emotional intelligence for sensitive conversations.
• Comfortable discussing mental health and substance use topics with professionalism and care.
• Ability to handle rejection and stay resilient in a fast-paced environment.

Responsibilities

• Serve as first contact via phone and online inquiries for prospective patients and families.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on available services, treatment options and program benefits.
• Confidently guide and encourage individuals to schedule assessments and begin treatment.
• Handle objections or hesitations with professionalism, compassion and persistence.
• Collect and document patient information accurately in the system.
• Coordinate intake appointments and ensure smooth onboarding process.
• Collaborate with clinical and operations teams to ensure appropriate patient placement.
• Maintain confidentiality and adhere to HIPAA and company policies.

Skills

Verbal and written communication

Emotional intelligence

Mental health awareness

Resilience

Tools

CRM

EMR systems

Job description

Mind Body Optimization 1 in Katy, TX is seeking a compassionate Patient Onboarding Coordinator to greet prospective patients and guide them toward care. This role emphasizes empathy, strong communication, and the ability to navigate sensitive conversations in behavioral health.

You will manage intake, schedule assessments, maintain confidential records, and collaborate with clinical teams to place patients appropriately. On-site, full-time hours support consistent patient experiences.