Compassionate Patient Financial Navigator

US Oncology Inc.; Winchester (VA); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Employer Match

Generous Paid Time Off & Paid Holidays

Life & Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Wellness Programs & Employee Discounts

Professional Development Opportunities

Job summary

Shenandoah Oncology is seeking a Patient Financial Counselor to help patients understand insurance benefits, financial responsibilities, and available assistance resources. This full-time, onsite role runs Monday through Friday, 8:00 am to 4:30 pm, supporting patients throughout their cancer journey.

You will verify eligibility, assist with pre-authorizations, and help patients access financial assistance while maintaining confidentiality and delivering exceptional customer service in a

Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical business office experience with insurance procedures and patient interaction.
• Preferred: prior experience as a Patient Financial Counselor.

Responsibilities

• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Performs insurance verification process on all third party payers. Obtains initial and subsequent pre-authorization for services and surgeries.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.
• Utilizes the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
• Performs financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
• Documents financial counseling process and forwards to Billing Office.
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services), and all appropriate forms filled out.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Assists in maintaining manuals, logs and other required documentation as required.
• Demonstrates an understanding for patient confidentiality to protect the patient and the clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for and assists with other front office functions as requested.

Education

High school diploma or equivalent

Job description

Shenandoah Oncology is seeking a Patient Financial Counselor to help patients understand insurance benefits, financial responsibilities, and available assistance resources. This full-time, onsite role runs Monday through Friday, 8:00 am to 4:30 pm, supporting patients throughout their cancer journey.

You will verify eligibility, assist with pre-authorizations, and help patients access financial assistance while maintaining confidentiality and delivering exceptional customer service in a