Patient Financial Counselor

City of Hope; Winchester (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Employer Match

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Wellness Programs

Professional Development Opportunities

Job summary

Shenandoah Oncology is seeking a Patient Financial Counselor to help patients navigate insurance benefits, financial responsibilities, and available assistance resources. This onsite role supports the care team and focuses on compassionate, accurate billing communication.

The ideal candidate has strong communication, attention to detail, empathy, and at least three years of medical office experience with insurance procedures. A high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical business office experience with insurance procedures and patient interaction.
• Preferred: Prior experience in a Patient Financial Counselor role.

Responsibilities

• Ensures insurance, demographic, and eligibility information is entered accurately.
• Performs insurance verification and obtains pre-authorization for services.
• Re-verifies benefits and secures authorization/referral after treatment plan discussion.
• Uses the Summary of Patient Reimbursement and Liability form and obtains approvals as required.
• Conducts financial counseling on patient obligations and payment arrangements.
• Documents counseling and forwards to Billing Office.
• Assists patients in obtaining financial assistance and outside resources.
• Collects co-pays, deductibles, and other out-of-pocket amounts at visit.
• Maintains manuals, logs, and necessary documentation.
• Protects patient confidentiality and adheres to policies; supports front office functions.

Skills

Communication skills

Empathy

Medical office experience

Education

High school diploma or equivalent

Job description

Overview

Patient Financial Counselor

Full-Time | Onsite | Monday – Friday | 8:00 am – 4:30 pm

$22.87 - $28.60 per hour. The actual hiring rate may vary based on several factors, including your previous work experience, educational background, certifications, the responsibilities of the position, and demonstrated performance. These elements help us ensure a fair and competitive offer aligned with your qualifications and the role's requirements.

Help Patients Navigate the Financial Side of Their Care

At Shenandoah Oncology, our Patient Financial Counselors play an essential role in supporting patients throughout their cancer journey. We are seeking a compassionate, detail-oriented, and knowledgeable professional to join our team and help patients understand their insurance benefits, financial responsibilities, and available assistance resources.

This position is ideal for someone who enjoys helping others, excels at problem-solving, and is committed to providing exceptional customer service in a healthcare setting. The ideal candidate demonstrates strong communication skills, attention to detail, empathy, and professionalism while working closely with patients, providers, insurance companies, and fellow team members. By helping patients navigate the financial aspects of their treatment, you will make a meaningful difference in their overall care experience.

Why Shenandoah Oncology?

At Shenandoah Oncology, you'll join a mission-driven organization where every team member plays an important role in supporting exceptional patient care. Guided by The RETIC Way—Respect, Excellence, Teamwork, Integrity, and Compassion—we foster a culture where employees are valued, supported, and empowered to grow.

Enjoy the best of both worlds: a close-knit, community-based practice culture backed by the resources, stability, and professional growth opportunities of The US Oncology Network. As a Patient Financial Counselor, you'll have the opportunity to positively impact patients' lives by helping reduce financial stress and ensuring they have access to the care they need.

Benefits and Perks

• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Generous Paid Time Off & Paid Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Programs & Employee Discounts
• Professional Development Opportunities

Responsibilities

• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Performs insurance verification process on all third party payers. Obtains initial and subsequent pre-authorization for services and surgeries.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.
• Utilizes the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
• Performs financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
• Documents financial counseling process and forwards to Billing Office.
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services), and all appropriate forms filled out.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Assists in maintaining manuals, logs and other required documentation as required.
• Demonstrates an understanding for patient confidentiality to protect the patient and the clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for and assists with other front office functions as requested.

Qualifications

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical business office experience with insurance procedures and patient interaction.

Preferred Qualifications

• Prior experience in a Patient Financial Counselor role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.