Empathetic Patient Financial Counselor

US Oncology Network-wide Career Opportunities; Winchester (VA); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Employer Match

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Wellness Programs

Employee Discounts

Professional Development

Job summary

Shenandoah Oncology is seeking a compassionate Patient Financial Counselor to guide patients through insurance benefits, financial responsibilities, and available assistance resources throughout their cancer journey.

This full-time, onsite role runs Monday–Friday, 8:00 am–4:30 pm, with a pay range of $22.87–$28.60 per hour. Join a mission-driven team that emphasizes Respect, Excellence, Teamwork, Integrity and Compassion.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical business office experience with insurance procedures and patient interaction.
• Prior experience in a Patient Financial Counselor role preferred.

Responsibilities

• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Performs insurance verification process on all third party payers. Obtains initial and subsequent pre-authorization for services and surgeries.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.
• Utilizes the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
• Performs financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
• Documents financial counseling process and forwards to Billing Office.
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services), and all appropriate forms filled out.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Assists in maintaining manuals, logs and other required documentation as required.
• Demonstrates an understanding for patient confidentiality to protect the patient and the clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for and assists with other front office functions as requested.

Job description

Shenandoah Oncology is seeking a compassionate Patient Financial Counselor to guide patients through insurance benefits, financial responsibilities, and available assistance resources throughout their cancer journey.

This full-time, onsite role runs Monday–Friday, 8:00 am–4:30 pm, with a pay range of $22.87–$28.60 per hour. Join a mission-driven team that emphasizes Respect, Excellence, Teamwork, Integrity and Compassion.