Financial Counselor (Full Time, Days. Bilingual Preferred)

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 25,000 - 36,000; Full time

Job summary

St. Luke's University Health Network seeks a Financial Counselor to handle patient inquiries, verify payer benefits, and assist with financial options. The role requires 1–2 years in healthcare billing or similar, with knowledge of Medicare, Medicaid, and self-pay processes.

Travel to St. Luke's campuses may be needed; bilingual English/Spanish preferred; Monday–Friday daytime schedule. Ideal candidates bring strong communication, attention to detail, and understanding of the revenue cycle to

Qualifications

• 1–2 years of healthcare billing or insurance-related experience.
• Knowledge of billing requirements and financial counseling processes.
• Familiarity with payment options, collections, and patient financial assistance.

Responsibilities

• Provide prompt, courteous reception and processing of patient inquiries.
• Verify Medicare/other payer and workers' compensation benefits for inpatients.
• Use PATHS and other tools to document billing issues and coordinate financial assistance.
• Answer financial counseling phone line and walk-in questions; resolve billing inquiries.

Skills

Healthcare experience

Billing knowledge

Financial counseling

Payment collections

Education

High school diploma or equivalent

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.HOURS:Full Time, Days, 40 hours/weekMon-Fri7:30 AM - 4:00 PMNo nights, no holidaysOccasional coverage of community events on weekends may be required*Must be willing to travel to and cover at any St. Luke's campus as needed*Bilingual (English/Spanish) PreferredThe Financial Counselor is responsible for prompt, courteous reception and processing of all customer/patient inquiries as well as accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients.JOB DUTIES AND RESPONSIBILITIES:Insuring that all Medicare Patients have the following :IMM Signatures within 48 hours or letters sent out;MSP Screens completed accurately.Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare.Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep.Processing PATHS close out letters.Referring patients to PATHS via and documenting on I drive.Following up on any Email/mail requests.Answering Financial Counseling Phone line and taking off messages daily.Answering Walk in Billing questions.Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues.PHYSICAL AND SENSORY REQUIREMENTS:Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.EDUCATION:High school graduate or equivalent required.TRAINING AND EXPERIENCE:One to two years of healthcare experience, billing department or insurance related field. Minimum of one to two years’ work experience with hospital admitting or as a payer, hospital business office or related business area. Basic accounting and medical terminology to include ICD9, ICD10, and CPT coding. Prior experience with analyzing insurance coverage and benefits a plus. Overall knowledge of the revenue cycle and accounts receivable required. Knowledge of billing requirements, financial counseling and payment options/collections.Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer.