Compassionate Patient Billing and Collections Specialist

Frantz EyeCare; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Sick Time

Job summary

Frantz EyeCare in Fort Myers, FL seeks a Patient collection representative to contact patients with past due medical bills and help resolve balances. You will discuss unpaid balances by phone, email, and letters, and work toward acceptable payment arrangements.

This role requires empathy, strong listening skills, and effective negotiation. Responsibilities include collecting and posting payments, explaining charges, verifying insurance billing, and escalating severely delinquent accounts when

Qualifications

• Experience interacting with patients to resolve challenging situations is required.
• Strong professional communication skills for conflict resolution are required.
• Experience in medical bill collection is welcomed but not required.
• Detail oriented.
• Perform special projects as needed.
• Handle payment processing, refunds, and updates in software applications.

Responsibilities

• Contact patients via phone, email, and letters to discuss unpaid balances.
• Collect and post payments; negotiate payment plans when needed.
• Explain charges, deductibles, copays, and coinsurance to resolve billing questions.
• Verify insurance billing/claims before seeking remaining balance.
• Escalate severely delinquent accounts to third-party collectors after in-house attempts.

Skills

Patient communication

Negotiation

Conflict resolution

Attention to detail

Payment processing

Education

Tools

EHR software

Billing software

Job description

Frantz EyeCare in Fort Myers, FL seeks a Patient collection representative to contact patients with past due medical bills and help resolve balances. You will discuss unpaid balances by phone, email, and letters, and work toward acceptable payment arrangements.

This role requires empathy, strong listening skills, and effective negotiation. Responsibilities include collecting and posting payments, explaining charges, verifying insurance billing, and escalating severely delinquent accounts when