Patient Collections Representative

Frantz EyeCare; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Sick Time

Job summary

Frantz EyeCare in Fort Myers, FL seeks a Patient collection representative to contact patients with past due medical bills and help resolve balances. You will discuss unpaid balances by phone, email, and letters, and work toward acceptable payment arrangements.

This role requires empathy, strong listening skills, and effective negotiation. Responsibilities include collecting and posting payments, explaining charges, verifying insurance billing, and escalating severely delinquent accounts when

Qualifications

• Experience interacting with patients to resolve challenging situations is required.
• Strong professional communication skills for conflict resolution are required.
• Experience in medical bill collection is welcomed but not required.
• Detail oriented.
• Perform special projects as needed.
• Handle payment processing, refunds, and updates in software applications.

Responsibilities

• Contact patients via phone, email, and letters to discuss unpaid balances.
• Collect and post payments; negotiate payment plans when needed.
• Explain charges, deductibles, copays, and coinsurance to resolve billing questions.
• Verify insurance billing/claims before seeking remaining balance.
• Escalate severely delinquent accounts to third-party collectors after in-house attempts.

Skills

Patient communication

Negotiation

Conflict resolution

Attention to detail

Payment processing

Education

Tools

EHR software

Billing software

Job description

Patient collection representative:

In this position you will contact patients with past due medical bills and help them to find a resolution. Individuals who are successful in this role enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties.

Contacting Patients: Reaching out via phone calls, emails and formal billing letters to discuss unpaid balances.

Collecting and posting payments. Also negotiating payment plans when needed.

Resolving Billing Disputes: Explaining line-item charges, deductibles, copays, and coinsurance to clear up patient confusion.

EHR Ledger/Claims Knowledge: Verifying that insurance has already been properly billed and processed before seeking the remaining out-of-pocket balance from the patient.

Escalating Unresolved Debt: Preparing and transferring severely delinquent, uncollectible accounts to external third-party collection agencies when all inhouse attemps have failed.

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Sick Time

Position Requirements

• Previously demonstrated experience working with patients to successfully resolve challenging situations is required.
• Highly developed, professional communication skills suitable for conflict resolution are required.
• Experience in medical or other bill collection is welcomed but not required.
• Detailed oriented.
• Perform special projects as needed
• perform payment processing, refund review, and payment updates to software applications.

Full-Time/Part-Time Full-Time

About the Organization

Established in Fort Myers, FL, as Florida Eye Health in 1994 by Jonathan M. Frantz, MD, FACS, the practice changed its name to Frantz EyeCare in late 2012. Frantz EyeCare is a well-established and growing practice in Southwest Florida with locations in Fort Myers, Naples, Cape Coral, Lehigh Acres, and Punta Gorda.

Our people are the reason for our continued success. We are a team of thinkers and innovators, and are committed to changing the lives of the residents of SWFL by improving their quality of life through better vision.

Here are the top 5 elements that describe the very essence of what makes Frantz EyeCare a special place.

Impacting our patients' everyday lives. We impact our community and the world by changing people's lives through better vision and improved confidence. Investing in the right people and seeing great results is critical to our growth as a practice. We continually train and improve our processes and systems to achieve the best clinical outcomes and operational efficiencies.

Embracing a no-limits mindset. At Frantz EyeCare the galaxy is the limit. We recognize and are continually adapting to change and innovating our technology. This enables us to see opportunities where others do not and motivates us to challenge ourselves to realize what is possible for the future.

Improving every year. We believe in driving improvement and innovation. We will push your limits to achieve your greatest self.

We win as a team. We win when the entire Frantz EyeCare team works together to drive strong results. We each play a critical role in our collective success. When we work together as a team, we can accomplish more than what is possible individually.

EOE Statement

Frantz EyeCare is an Equal Opportunity Employer.

We believe a diverse workforce strengthens our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

This position is currently accepting applications.

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