Compassionate Patient Access Specialist

Mercy; Pittsburg (TX); On-site; USD 45,847,000 - 63,039,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, handling scheduling, registration, benefit verification, pre-certification and financial clearance, including pre-visit collections.

The role requires 1–3 years of clerical and customer service experience, a high school diploma, strong written and verbal communication, excellent telephone etiquette, and solid data entry skills with familiarity in computer systems.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule appointments, register patients, verify benefits, pre-certification and financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Use computer systems; ability to use a 10-key calculator and computer keyboard.

Skills

Communication

Phone etiquette

Attention to detail

Organizational skills

Customer service

Data entry

Education

High School diploma

Some college helpful

Tools

10-key calculator

Computer systems

EHR systems

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, handling scheduling, registration, benefit verification, pre-certification and financial clearance, including pre-visit collections.

The role requires 1–3 years of clerical and customer service experience, a high school diploma, strong written and verbal communication, excellent telephone etiquette, and solid data entry skills with familiarity in computer systems.