Compassionate Patient Access Specialist

R1-Rc; Pensacola (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

R1-Rc in Pensacola is seeking a Patient Registration Representative who helps patients check in, register across multiple systems, and gather essential information with care and speed.

You will answer phones, collect accurate data, assist with cost estimates, and collaborate with clinical teams to keep patient flow smooth while delivering compassionate service in a fast-paced setting.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Exceptional customer service

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1-Rc in Pensacola is seeking a Patient Registration Representative who helps patients check in, register across multiple systems, and gather essential information with care and speed.

You will answer phones, collect accurate data, assist with cost estimates, and collaborate with clinical teams to keep patient flow smooth while delivering compassionate service in a fast-paced setting.