Compassionate Patient Access & Registration Specialist

Mercycare; Cedar Rapids, Northern (IA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA seeks a full-time Registrar to initiate patient records by interviewing patients and validating information for accurate registrations. You will ensure completeness and escalate follow-ups as needed, while upholding privacy and Mercy's Service Excellence standards.

Responsibilities include contacting insurance providers when required, supporting triage during emergencies, covering night shifts when needed, and assisting with preregistration and training

Qualifications

• Preferred knowledge of EPIC software.
• Proficient in Microsoft Office products.
• Excellent interpersonal and written and verbal communication skills.
• Excellent public relations and human relations - exemplifies The Mercy Touch.
• Excellent organizational and time management skills.
• Critical thinking and attention to detail.
• Handles confidential information with discretion and diplomacy.
• Flexibility and dependability; works with a wide variety of individuals and leadership styles.
• Ability to work with minimal supervision.

Responsibilities

• Initiates the patient record by interviewing patients or a representative.
• Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.
• Contacts insurance companies, when required, to obtain admission certification.
• Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies.
• Maintains departmental functions when computer is not operating.
• Maintains patient records by discharging, editing, transferring and completing other needed functions.
• Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.
• Performs the registration function in a disaster situation.
• Performs preregistration of patients and works on this function when possible
• Works with the volunteers and assists them when needed.
• Participates in training new registrars; and is supportive of new staff, working for their successful orientation.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Skills

Interpersonal skills

Verbal communication

Written communication

Public relations

Organizational skills

Time management

Critical thinking

Attention to detail

Judgement

Discretion

Lifelong learning

Minimal supervision

Teamwork

Education

High School diploma or equivalent

Tools

EPIC software

Microsoft Office

Job description

Mercy Medical Center in Cedar Rapids, IA seeks a full-time Registrar to initiate patient records by interviewing patients and validating information for accurate registrations. You will ensure completeness and escalate follow-ups as needed, while upholding privacy and Mercy's Service Excellence standards.

Responsibilities include contacting insurance providers when required, supporting triage during emergencies, covering night shifts when needed, and assisting with preregistration and training