Compassionate Patient Access & Insurance Specialist

StartupNWA; Springdale (AR); On-site; USD 25,000 - 33,000; Full time

Job summary

Highlands Oncology is seeking an Intake and Referral Specialist to support our Patient Access team. You will handle initial intake, registration, and insurance verification for new referrals, ensuring up-to-date coverage data and accurate patient records.

You will triage referrals, manage EMR queues, and communicate with patients to confirm details. A background in medical offices and familiarity with insurance processes are preferred.

Qualifications

• Knowledge of g4/PM System & OncoEMR.
• Proficient in computer skills.
• Communicates clearly and concisely.
• Ability to navigate numerous insurance portals to review benefit coverage details.
• Ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to maintain good working relationships.
• Basic health insurance knowledge is preferred.

Responsibilities

• Manage Referral Department Fax Server by reviewing and triaging all faxes to appropriate staff members, in a timely manner.
• Accurate verification of all insurance benefits, and entry of new or updated insurance information for all patient accounts.
• Add/Create new accounts as needed in Registration Overlay (G4).
• Enter new patient demographics and maintain existing patient demographic profiles.
• Review and triage internal referrals by managing "Group Inbox" in EMR.
• Register all new patients into Centricity to create Medical Records Number.
• Upload all new patient referrals to Scheduling Dashboard
• Confirm demographic and insurance information upon receipt of referral by calling patient.
• Help manage Canopy dashboard for coming patient calls.
• Return patient and providers with phone calls ASAP. All calls should be returned within 24 business hours.
• Maintain a pleasant/helpful attitude towards patients and staff.

Skills

g4/PM System

OncoEMR

Computer skills

Clear communication

Insurance portals navigation

Fast-paced environment

Team oriented

Health insurance knowledge

Education

High School Diploma or equivalent

Medical office experience 1-2 years

Insurance verification experience

Scheduling/intake experience preferred

Tools

g4/PM System

OncoEMR

Job description

Highlands Oncology is seeking an Intake and Referral Specialist to support our Patient Access team. You will handle initial intake, registration, and insurance verification for new referrals, ensuring up-to-date coverage data and accurate patient records.

You will triage referrals, manage EMR queues, and communicate with patients to confirm details. A background in medical offices and familiarity with insurance processes are preferred.