Compassionate Oncology Care Coordinator

Nch Healthcare System Inc; Naples (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The Coordinator Patient Care GYN Oncology at NCH Medical Group in Naples, FL, ensures a seamless, compassionate experience for oncology patients and families. You will coordinate patient care activities, verify insurance, manage scheduling, and liaise between patients, clinical teams, and outside providers.

This role emphasizes proactive communication, organization, and problem-solving to support timely care and treatment planning.

Qualifications

• Minimum high school graduate or GED required; Associate’s or Bachelor’s degree preferred.
• Minimum 2 years of experience in healthcare or oncology.
• Knowledge of oncology terminology desirable.
• Proficient with EHR systems (Epic, Cerner) and MS Office.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for oncology patients, guiding them through appointments, treatments, follow-ups, and referrals.
• Coordinate new patient intake, including medical record collection, referral processing, and appointment scheduling.
• Maintain and update patient records and documentation in the electronic health record (EHR) system.
• Work closely with physicians, nurses, and multidisciplinary teams to ensure timely care coordination and treatment planning.
• Schedule diagnostic tests, lab work, and imaging services, ensuring patients understand preparation requirements.
• Verify insurance eligibility, obtain authorizations and referrals, and communicate financial responsibilities to patients.
• Provide emotional support and empathetic communication, especially during times of distress or uncertainty.
• Help patients understand their treatment plans, timelines, and next steps by serving as a consistent resource.
• Track and follow up on no-shows, reschedules, or outstanding tests or referrals to support continuity of care.
• Participate in department meetings and contribute to quality improvement efforts.

Skills

Communication

Organization

Empathy

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Associate degree in Healthcare Administration

Bachelor's degree in Healthcare Administration

Tools

Epic

Cerner

Microsoft Office

Job description

The Coordinator Patient Care GYN Oncology at NCH Medical Group in Naples, FL, ensures a seamless, compassionate experience for oncology patients and families. You will coordinate patient care activities, verify insurance, manage scheduling, and liaise between patients, clinical teams, and outside providers.

This role emphasizes proactive communication, organization, and problem-solving to support timely care and treatment planning.