Coordinator Patient Care Medical Oncology

Nch Healthcare System Inc; Naples (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The Coordinator Patient Care GYN Oncology at NCH Medical Group in Naples, FL, ensures a seamless, compassionate experience for oncology patients and families. You will coordinate patient care activities, verify insurance, manage scheduling, and liaise between patients, clinical teams, and outside providers.

This role emphasizes proactive communication, organization, and problem-solving to support timely care and treatment planning.

Qualifications

• Minimum high school graduate or GED required; Associate’s or Bachelor’s degree preferred.
• Minimum 2 years of experience in healthcare or oncology.
• Knowledge of oncology terminology desirable.
• Proficient with EHR systems (Epic, Cerner) and MS Office.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for oncology patients, guiding them through appointments, treatments, follow-ups, and referrals.
• Coordinate new patient intake, including medical record collection, referral processing, and appointment scheduling.
• Maintain and update patient records and documentation in the electronic health record (EHR) system.
• Work closely with physicians, nurses, and multidisciplinary teams to ensure timely care coordination and treatment planning.
• Schedule diagnostic tests, lab work, and imaging services, ensuring patients understand preparation requirements.
• Verify insurance eligibility, obtain authorizations and referrals, and communicate financial responsibilities to patients.
• Provide emotional support and empathetic communication, especially during times of distress or uncertainty.
• Help patients understand their treatment plans, timelines, and next steps by serving as a consistent resource.
• Track and follow up on no-shows, reschedules, or outstanding tests or referrals to support continuity of care.
• Participate in department meetings and contribute to quality improvement efforts.

Skills

Communication

Organization

Empathy

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Associate degree in Healthcare Administration

Bachelor's degree in Healthcare Administration

Tools

Epic

Cerner

Microsoft Office

Job description

Coordinator Patient Care Medical Oncology - 8249

US:FL:Naples:681 4th Avenue North | NCH Medical Group | Full Time

Description

• DEPARTMENT: 16258 - Medical Oncology DNH
• LOCATION: 681 4th Avenue North, Naples, FL, 34102
• WORK TYPE: Full Time
• WORK SCHEDULE: 8 Hour Day

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Coordinator Patient Care GYN Oncology plays a vital role in ensuring a seamless and compassionate experience for oncology patients and their families. This position is responsible for coordinating patient care activities, managing scheduling, verifying insurance, and serving as a liaison between the patient, clinical team, and outside providers. The Patient Coordinator supports the delivery of high-quality, patient-centered care through proactive communication, organization, and problem-solving.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties may be assigned.
• Serve as the primary point of contact for oncology patients, guiding them through appointments, treatments, follow-ups, and referrals.
• Coordinate new patient intake, including medical record collection, referral processing, and appointment scheduling.
• Maintain and update patient records and documentation in the electronic health record (EHR) system.
• Work closely with physicians, nurses, and multidisciplinary teams to ensure timely care coordination and treatment planning.
• Schedule diagnostic tests, lab work, and imaging services, ensuring patients understand preparation requirements.
• Verify insurance eligibility, obtain authorizations and referrals, and communicate financial responsibilities to patients.
• Provide emotional support and empathetic communication, especially during times of distress or uncertainty.
• Help patients understand their treatment plans, timelines, and next steps by serving as a consistent resource.
• Track and follow up on no-shows, reschedules, or outstanding tests or referrals to support continuity of care.
• Participate in department meetings and contribute to quality improvement efforts.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum High school graduate or GED required; Associate’s or Bachelor’s degree in Healthcare Administration or a related field preferred.
• Minimum 2 years of experience in a healthcare or oncology setting required.
• Knowledge of medical terminology, especially in oncology, is highly desirable.
• Proficient in using EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, emotionally sensitive environment with empathy and professionalism.
• Excellent communication and interpersonal skills.