Compassionate Medical Front Desk Specialist

Lifepoint Health, Inc.; North Carolina; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO & protections

Tuition assistance

Well-being programs

Career development

Fitness center access

Job summary

Haywood Regional Medical Center is seeking a Receptionist for Western Carolina Mountain Medical Associates. You will greet visitors, manage check-in/check-out, update patient demographics and insurance, collect copays, and coordinate referrals in a fast-paced front desk setting.

Ideal candidates have a high school diploma, medical front office experience, and knowledge of medical terminology. This role supports a welcoming environment and requires strong organizational and communication skills.

Qualifications

• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and maintains records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects copay/coinsurance balances for current visit and any outstanding balance.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps the office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files/records and responding to inquiries.
• Monitors and addresses front office task buckets timely.
• Schedules referrals for patients to be seen by other physicians/specialists and notifies patient as needed.
• Completes other tasks, within scope of position, as delegated.

Skills

Medical front office experience

Medical terminology knowledge

Critical thinking

Decisive judgment

Minimal supervision

Work under pressure

Education

High school diploma or equivalent

Job description

Haywood Regional Medical Center is seeking a Receptionist for Western Carolina Mountain Medical Associates. You will greet visitors, manage check-in/check-out, update patient demographics and insurance, collect copays, and coordinate referrals in a fast-paced front desk setting.

Ideal candidates have a high school diploma, medical front office experience, and knowledge of medical terminology. This role supports a welcoming environment and requires strong organizational and communication skills.