Compassionate Medical Front Desk & Scheduling Coordinator

EVMS Medical Group; Norfolk (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

EVMS Medical Group in Norfolk, VA seeks a Patient Access, Scheduling & Phone Operations professional to provide courteous, patient-centered service. You will manage high-volume calls, register patients, verify insurance, schedule appointments across Maternal Fetal Medicine and Gynecology services, and document information in EPIC.

The role requires travel to all office locations, strong communication, attention to detail, and adherence to policies.

Qualifications

• Professional, customer service focused individual required.
• One year office/clerical experience preferred.
• Experience in medical practice preferred.
• Front desk customer service experience preferred.

Responsibilities

• Check in and register patients.
• Scan insurance cards and picture IDs into EPIC at each visit.
• Answer the telephone in accordance with Medical Group Standards.
• Ensure timely scheduling of incoming referrals and inform patients of appointment details.
• Complete EPIC tasks and manage In-Baskets and messages.
• Review scheduling reports and follow up on no-show risks.
• Provide courteous, patient-centered service during all interactions.
• Coordinate with clinical staff and route calls appropriately.
• Assist with post-visit scheduling and patient instructions.

Skills

Customer service

Professionalism

Communication

Education

High school diploma or equivalent

Tools

EPIC

MyChart

Job description

EVMS Medical Group in Norfolk, VA seeks a Patient Access, Scheduling & Phone Operations professional to provide courteous, patient-centered service. You will manage high-volume calls, register patients, verify insurance, schedule appointments across Maternal Fetal Medicine and Gynecology services, and document information in EPIC.

The role requires travel to all office locations, strong communication, attention to detail, and adherence to policies.