Compassionate LPN - Patient Navigation & Care Coordination

PrimaryOne Health; Columbus (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefits package

Paid time off

Job summary

PrimaryOne Health in Columbus, OH seeks a Nurse Navigator (LPN) to perform telephone triage, assess patient needs, and coordinate care. The role supports emergency referrals and connects patients with PrimaryOne Health services, ensuring timely access to care and adherence to protocols.

The successful candidate will have an LPN license, BLS, and 2+ years of nursing experience, including telephone triage. On-the-job triage training is provided and benefits are offered.

Qualifications

• Current LPN license and BLS required.
• On-the-job triage training provided.
• Minimum 2 years experience as a nurse; 1–2 years in telephone triage; call center experience preferred.

Responsibilities

• Perform all functions of a Patient Navigation Specialist.
• Assess patient situation and estimate severity (vital signs, mental status).
• Telephone patients and direct to ER/urgent care or physician during office hours.
• Case manages no-shows and chronic disease management; assist in system navigation and care coordination.
• Advise patients on other services offered by PrimaryOne Health.
• Determine urgency and refer to ER or arrange ambulance per protocol.
• Set up physician appointments when ER not needed.
• Maintain professionalism and collaboration with staff and patients.
• Perform other duties or special projects as assigned.

Skills

Telephone triage

Patient communication

Care coordination

Attention to detail

Education

LPN license

BLS certification

Tools

EMR systems

Job description

PrimaryOne Health in Columbus, OH seeks a Nurse Navigator (LPN) to perform telephone triage, assess patient needs, and coordinate care. The role supports emergency referrals and connects patients with PrimaryOne Health services, ensuring timely access to care and adherence to protocols.

The successful candidate will have an LPN license, BLS, and 2+ years of nursing experience, including telephone triage. On-the-job triage training is provided and benefits are offered.