Patient Navigation LPN

PrimaryOne Health; Columbus (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefits package

Paid time off

Job summary

PrimaryOne Health in Columbus, OH seeks a Nurse Navigator (LPN) to perform telephone triage, assess patient needs, and coordinate care. The role supports emergency referrals and connects patients with PrimaryOne Health services, ensuring timely access to care and adherence to protocols.

The successful candidate will have an LPN license, BLS, and 2+ years of nursing experience, including telephone triage. On-the-job triage training is provided and benefits are offered.

Qualifications

• Current LPN license and BLS required.
• On-the-job triage training provided.
• Minimum 2 years experience as a nurse; 1–2 years in telephone triage; call center experience preferred.

Responsibilities

• Perform all functions of a Patient Navigation Specialist.
• Assess patient situation and estimate severity (vital signs, mental status).
• Telephone patients and direct to ER/urgent care or physician during office hours.
• Case manages no-shows and chronic disease management; assist in system navigation and care coordination.
• Advise patients on other services offered by PrimaryOne Health.
• Determine urgency and refer to ER or arrange ambulance per protocol.
• Set up physician appointments when ER not needed.
• Maintain professionalism and collaboration with staff and patients.
• Perform other duties or special projects as assigned.

Skills

Telephone triage

Patient communication

Care coordination

Attention to detail

Education

LPN license

BLS certification

Tools

EMR systems

Job description

Job Location: Columbus, OH 43204, Job Category: Health Care, Join PrimaryOne Health and be a part of something special - help us care for our community - with compassion, dignity, and purpose. We are a mission-driven team providing quality care, hope, and healing to the community we proudly serve.

Essential Job Responsibilities:

• Performs all functions and job responsibilities of a Patient Navigation Specialist.
• Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
• Talks directly to patients on the telephone and then directs them to emergency rooms (EDs) or urgent care centers or to see their physician during office hours.
• Case manages patient’s no-shows, chronic disease managements and help in system navigation as well as care coordination.
• Advise and provide patients with other services offered by PrimaryOne Health.
• Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history, per protocol. May use computerized medical information database, which uses algorithms that closely imitate physician logic and thought patterns, as guide. Confers with physician as needed.
• Sends those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance per protocol. May provide appropriate home health advice to those patients who do not need to go directly to the ER.
• Sets up appointments for patients who do not need to go to ER but need to see a physician.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned.

Successful candidates must possess a current LPN state license and BLS; on-the-job training in triage. Minimum two years of experience as a nurse; one to two years of telephone triage experience, preferably in medical practice setting, and call center experience.

WHAT WE OFFER

PrimaryOne Health offers competitive wages and an extremely attractive benefits package, including generous Paid Time Off, Paid Holidays, Medical/Dental/STD/LTD/Life, Professional Development / Professional Education, and company contribution to retirement plan. Other perks, such as discount programs, EAP, and worksite wellness are also available. Most benefits are available on the first of the month following date of hire.