Compassionate Intake Specialist — Early Intervention

Easter Seals Florida; West Palm Beach (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Savings Plan

Employee Assistance Program

Wellness Program

Supplemental Insurance

Professional Development

Weekday Schedule

Community Impact

Job summary

Easterseals Florida is seeking a compassionate Intake Specialist to join the Treasure Coast Early Steps team in West Palm Beach. You will be the first point of contact for families, collecting intake and insurance information and guiding them through eligibility and scheduling.

The role emphasizes excellent customer service, attention to detail, and teamwork in a mission-driven environment. Full-time schedule, benefits included, with Monday–Friday hours.

Qualifications

• High School Diploma or GED required.
• Experience in medical intake, healthcare administration, scheduling, or related administrative role preferred.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and database systems.
• Accurate data entry and keyboarding skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for families referred to the Early Steps program.
• Contact families promptly and professionally regarding referrals and services.
• Explain program eligibility, services, and the Early Steps philosophy.
• Collect, verify, and maintain intake and insurance information.
• Accurately enter family demographic information into the Early Steps Data System.
• Schedule evaluations and coordinate appointment cancellations or reschedules.
• Monitor timelines and ensure compliance with program requirements.
• Deliver outstanding customer service while supporting families throughout the intake process.

Skills

Customer service

Attention to detail

Organizational skills

Verbal communication

Written communication

Microsoft Office

Data entry

Multitasking

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Database systems

Job description

Easterseals Florida is seeking a compassionate Intake Specialist to join the Treasure Coast Early Steps team in West Palm Beach. You will be the first point of contact for families, collecting intake and insurance information and guiding them through eligibility and scheduling.

The role emphasizes excellent customer service, attention to detail, and teamwork in a mission-driven environment. Full-time schedule, benefits included, with Monday–Friday hours.